Privacy Policy

1. Introduction

CalSpark (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our job scheduling and customer management platform.

By using CalSpark, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• User Account Information: Name, email address, role designation, password (encrypted)
• OAuth Authentication: If you sign in with Google, we receive your name, email address, and profile picture from your Google account. We use this information only to create and maintain your CalSpark account.
• Customer Information: Customer names, email addresses, phone numbers, physical addresses, company names, customer types
• Job Site Information: Physical addresses and location details for service locations
• Job Information: Scope of work, scheduling details, job status, notes, and related service information
• Communication Records: Messages, notes, and communications related to jobs and services

2.2 Technical Information

We automatically collect certain technical information, including:

• Session data and authentication tokens
• Device information and browser details
• IP addresses and location data
• Usage patterns and application interactions
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our scheduling and customer management services
• Processing and managing job assignments and schedules
• Facilitating communication between team members and customers
• Sending service-related notifications and updates
• Improving our platform functionality and user experience
• Ensuring security and preventing unauthorized access
• Complying with legal obligations and resolving disputes
• Generating analytics and business insights (in aggregated, non-personal form)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

4.1 Within Your Organization

Information is shared among authorized users within your organization based on role permissions (Admin, Front Office, Service Technician).

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and database services
• Email and communication services
• Authentication and security services
• Analytics and monitoring services

4.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Secure password hashing using industry-standard algorithms
• Role-based access controls and authentication
• Regular security updates and monitoring
• Secure database configurations and backups

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• User Accounts: Retained while account is active and for 30 days after deactivation
• Customer Data: Retained for the duration of business relationship and up to 7 years for tax and legal compliance
• Job Records: Retained for 7 years for business and legal purposes
• Session Data: Retained for 30 days or until session expires

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and business requirements)
• Portability: Request a copy of your information in a structured format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, maintain sessions, and analyze usage patterns. You can control cookie settings through your browser, but disabling cookies may limit platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

CalSpark is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. Your continued use of CalSpark after changes constitute acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: